Refund and Return Policy

At Cyberstore, we want you to be completely satisfied with your purchase. To ensure your confidence in shopping with us, we offer a comprehensive Refund and Return Policy, designed to provide you with a hassle-free experience.

7-Day Guarantee

You have 7 days from the date of purchase to request a refund or exchange for eligible items. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.

Exclusions

Certain items are exempt from being returned, such as perishable goods, gift cards, downloadable software products, and health and personal care items. Additionally, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are non-returnable.

Manufacturer Warranty

In addition to our 7-day guarantee, many products at Cyberstore come with a 1-year warranty from the manufacturer. This warranty ensures that you have peace of mind and support in case of any product defects.

Partial Refunds

In some cases, partial refunds may be granted for items that have been used, or if the product is not in its original condition, damaged, or missing parts due to reasons not caused by our error.

Refund Process

Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within a certain time frame.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account. You may also want to contact your credit card company and bank for further assistance.

Sale Items

Sale items are non-refundable and are not eligible for exchanges.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item, please contact us at [email protected] and send the product to Cyberstore, Game City, Gaborone, Botswana.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to Cyberstore, Game City, Gaborone, Botswana. You will be responsible for paying the shipping costs for returning the item, and shipping costs are non-refundable.

For further assistance or any questions related to refunds and returns, please contact us at [email protected].

Note: This Refund and Return Policy is subject to change, and customers are advised to review the policy regularly for any updates.