Frequently Asked Questions

History of the Company

Learn more about Cyberstore's journey as a premier tech destination, dedicated to providing top-quality products and outstanding customer service.

Cooperate with Us!

Interested in partnering with Cyberstore? We welcome collaboration opportunities, so let's work together to bring exceptional tech solutions to our customers.

How can I order

Placing an order is simple! Just browse our website, select your desired products, and follow the checkout process to complete your purchase.

Why should I buy online

Buying online offers convenience, a wide selection of products, and the ability to compare prices easily. Plus, Cyberstore's eCommerce platform ensures a seamless shopping experience.

Is VAT charged

Yes, all prices displayed on Cyberstore's website are inclusive of VAT.

Can I pay with invoice

At the moment, we only accept online payment methods, including credit cards, debit cards, and other secure options for your convenience.

Can I cancel my order

We understand circumstances may change. You can cancel your order before it is processed, and our customer care team will be happy to assist you with the cancellation process.

Do I have to order online

While our user-friendly online platform provides a seamless shopping experience, you can also visit our flagship store in Game City Mall to make purchases in person.

Can I return a product

Yes, we offer a hassle-free return policy for eligible products. Please review our return policy on our website for more information.

How do create an account

Creating an account is easy! Simply click on the "Sign Up" button, fill in your details, and you're ready to start shopping with Cyberstore.

Security

At Cyberstore, we prioritize the security of our customers' data. Our website employs industry-standard encryption and security measures to safeguard your information.

Can I track my order

Absolutely! Once your order is processed, you will receive a tracking number via email, allowing you to monitor your delivery's progress.

Shipping time

Shipping times may vary based on your location and the products you ordered. Rest assured, we strive to deliver your items as quickly as possible.

Shipping cost

Shipping costs are calculated based on your delivery address and the weight of your order. You can find shipping information during the checkout process.

Fastest Delivery

Our team works diligently to ensure the fastest delivery possible, so you can enjoy your new tech products without delay.

Customer Care

For any questions or concerns, our friendly customer care team is ready to assist you. Reach out to us via phone, email, or through our online support channels. Your satisfaction is our priority! 📞🛒💻

Ask Us a Question

We will respond within 48 - 72 Hours.